Sharing your transaction hash helps our support team quickly identify and resolve any issues related to your transactions. It provides us with essential details such as:
- The status of your transaction
- The amount involved
- The specific blockchain activity
For Compass Wallet Extension and Mobile users
Case 1 - For Ongoing transaction
You’ve completed the transaction where the status for your transaction could be successful, pending, or failed.
Step 1: Go to the chain by clicking on the top right of the screen.
Step 2: Click on the Activity tab and check for the transaction (FYI, it’ll be sorted by date).
Step 3: Click on the transaction and copy the transaction hash.
Case 2 - For Completed Transaction
You’ve completed the transaction where the status for your transaction could be successful, pending, or failed.
Step 1: Click on Activity Tab
Step 2: Now, click on individual transaction that you want to enquire on.
Step 3: Copy the transaction hash from the enlarged view